US SHIPPING INFORMATION
Our apologies, but due to a system update orders placed between 2/19-2/24 will be dispatched from 2/25
Please find below the estimated shipping times from dispatch.
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SERVICE
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DELIVERED
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COST
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Standard Shipping
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2-5 working days
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$7.95
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Express Shipping
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2-3 working days
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$19.95
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On February 1, new import rules were introduced to the US that may affect us as a British brand. We’re working hard to ensure smooth shipping, but there may be some delays as these rules take effect.
We truly value providing excellent service and assure you we're doing everything we can to minimize disruption.
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EXPRESS SHIPPING - IMPORTANT NOTE
Generally, order before 11:30AM (GMT) from Monday – Thursday for your order to arrive within 2 working days. We do not currently offer weekend shipping on Saturday or Sunday. Any orders placed on a Friday after 11:30AM (GMT) or over the weekend with Express shipping will be dispatched the next working day and delivered within 2 working days. Orders placed on UK public holidays will be processed the following working day which can add one more day to delivery times.
- Please note shipping estimates are subject to your location and couriers might extend the shipping window if your location is classified as "remote". Please contact our customer care team for more information on this.
- If you order products from our site your order may be subject to import duties and taxes, which are applied when the shipping reaches its destination outside of the UK. Please note that we have no control over these charges and cannot predict their amount. Payment of any such import duties and taxes is the customer’s responsibility. Please contact your local customs office for further information.
WHERE DO YOU DELIVER TO?
Our US website (www.bluebella.us) delivers exclusively to the US.
If you would like to order Bluebella products to be delivered elsewhere in the world, please use our other websites.
We deliver worldwide from bluebella.com and currently offer an International Delivery Service, which includes:
Austria, Belgium, Brazil, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Falkland Islands, Finland, Gibraltar, Greece, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Luxembourg, Macedonia, Malaysia, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Africa, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom.
For deliveries to France, Germany, the rest of the EU or Australia, please visit the dedicated websites:
bluebella.fr
bluebella.de
bluebella.eu
bluebella.com.au
RETURNS AND REFUNDS
At Bluebella, we're not 100% happy unless you are, which is why we offer a simple returns policy. Learn more about our returns policy on our Returns & Refunds page.
SHIPPING PACKAGING
Your order will be delivered in a stylish black mailer bag with the Bluebella logo.
Larger orders will arrive in an unbranded brown mailer box.
Gift wrapped items will be packaged in a luxury branded gift box, and delivered in a white outer carton.
TRACKING
For maximum peace of mind, all orders are sent with tracking. You can easily track your order on the relevant courier website with the tracking code we automatically send to you on your shipping confirmation.
WHAT IS THE SHIPPING SERVICE AND OPTIONS?
We do everything we can to make sure your order is delivered on time and in full. However please note that during peak demand time (e.g. Black Friday weekend, Christmas and Valentine's Day) deliveries may take longer than expected. Bluebella currently uses USPS, Landmark and DHL services to ship to the US, with standard and express shipping options available.
If you want to order from Bluebella to be shipped outside the US then please visit our international site at www.bluebella.com, where you can find the details on other delivery options.
WHAT IF YOU ARE OUT WHEN YOUR ORDER ARRIVES?
If you are out when the parcel arrives, a delivery attempt will be registered on your tracking (provided in your Shipping Confirmation Email). You will then be able to contact the courier directly via the details provided on their tracking page in order to rearrange delivery for a time more convenient for you or to arrange a collection (if available). Most couriers have a delivery window of 8AM to 8PM and will provide a delivery time estimate but please refer to your tracking for more information.
WHAT IF YOUR ORDER DOESN'T ARRIVE WHEN YOU EXPECT?
If your delivery is more than 4 working days overdue, please contact us. We will then do everything we can to track down your order.
