Returns
We’re happy to refund items in their original condition (unworn, with tags attached). Once you receive your items, you can return them within 28 days. Please note that we cannot accept items back if they have been monogrammed.
HOW DO I RETURN?
- Go to our returns portal with your order number and email address/ZIP code. You can find your order number in your order confirmation email.
- Select the items you wish to return and the reason for the return, then follow the steps on our returns portal.
- Package your items in the original packaging with the updated delivery note and follow the instructions provided on our returns portal.
You will be refunded using the original payment method. The refund will be made as soon as possible, within 21 working days from the arrival of your return.
At this time, we do not offer exchanges. However, you can return your online order for a full refund and place a new order for the correct items.
Please note that gift boxes are non-refundable.
Please note that shipping is non-refundable.
If you have any questions about returning your goods, please contact customercare@bluebella.com.
FAULTY ITEMS
If your item is incorrect or faulty, please contact customercare@bluebella.com within 14 days of the receipt of the parcel to obtain a refund.
Please do not post any faulty or incorrect items back to us before our customer care team has advised you.
Faulty items will only be accepted if the goods are delivered to the customer damaged or if a subsequent manufacturing fault occurs within 6 months after delivery.
Any items displaying damage deemed to be a result of wear and tear will not be accepted as faulty. Your statutory rights are not affected.
Please note that we are unable to accept personalized items as faulty if the damage is a result of general wear and tear. Please contact our customer care team if you would like further information.
